Star Chart Windows Phone Support & FAQ:
Problems with Compass
Problems with Augmented Reality
Problems with Downloading
AR Issues: On devices with a built-in compass Augmented Reality mode should kick-in automatically upon startup. If it does not, please ensure the AR-mode toggle button in the menu screen isn't disabled.
AR Support: Please note that Star Chart requires certain hardware to function in Augmented Reality mode - for example a compass. Star Chart will work on other phones, but you will be required to pan through the skies using your fingers.
Compass: Sometimes devices with compasses lose accuracy and the compass needs recalibrating. This is often the case when you experience either "stickyness" or lack of movement, obviously inaccurate directional pointing (you know you're pointing north, but Star Chart seems to be pointing another direction) or if the screen pans in a different direction to your physical movement. If this happens, hold your device out at arms length and make a figure-of-eight motion with your arm three or four times. This should recalibrate it. Also please ensure you are not near a strong magnetic field, for example electricity cables or a magnet attached to your device's case.
Object's Positions Inaccurate: There have been reports of the sun and other object's positions not showing up accurately. To function properly, Star Chart requires the following device settings to be accurate: Time / Time Zone / GPS coordinates. If you find this problem occurs for you, please try the following: Ensure your Time Zone is set correctly for your location. Ensure the right Time is set for your location. Ensure the GPS coordinates are accurate for your location (especially if you have input them yourself). There is a possible bug in some CDMA devices that may cause all Star Chart's objects to show up in the wrong position - we are working on this and will have a fix ASAP.
Time and Time Zone: Ensure your device is set to the correct time, and just as importantly, the correct time zone. Star Chart needs both these pieces of information in order to work properly.
- Download Issues: Microsoft is responsible for how any application downloads to your device and downloads can fail for any number of reasons. Below are a few suggestions to try before contacting us for further assistance:
- Sometimes it takes a while for the payment to be fully processed. It is worth trying to download the application again after a short while.
- Try to download the application over a Wifi connection instead of a 3G connection; they tend to be more reliable and faster.
Star Chart Feedback: We want to hear from you.
Contact us with your thoughts
We are constantly updating Star Chart with new features and enhancements, so please let us know if you find something missing or awkward - the more feedback we get, the better we can make it for all users.
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